Returns & Exchanges

At Ksisters, we want you to love your K-beauty routine, which is why we offer a 14-day return window for unused and unopened products. If you are not completely satisfied with your purchase, our team is here to ensure a smooth and transparent exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 14 days of receiving your order with your order number and the reason for the return.

• 2.
  Prepare the Package

  Ensure the products are in their original, unopened packaging and securely pack them to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided return shipping label to your package and drop it off at your nearest authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days.